Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erumly (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://erumly.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
my relatives are so comfy with ! This is the most incredible product ever! me and my roommate would recommend this acquisition. It was delivered so fast, the estimated delivery was over later and it came more promptly than in seven days after buying it! totally content with the purchase and with the customer service. And this bargain, overstepped our expectations for theworth.
really satisfied with the . cool!
It's not even necessary to compare with other offers - it's the top quality
the seller undoubdetly did his best. savings for didn't go in vain, the product is more than fine
The best in all the items offered online in such a convenient store!
I am very happy with the store. My was delivered before the date. Good deal!
Excellent quality of product! Advise this store :)
fully matches description.
superb quality! recommend this
really really awesome. my 2nd purchase here actually
I received my purchase in seven days and I couldn't be gladder! It turned to be really sound. I had never met something like this by that moment. I'm so fortunate I took notice of it though, because it is good! Now this is possibly my favorable product and number 1 miracle that I have had from ordering in internet stores. If I could appraise this item greater than 5 stars, I would. I'm positive I'll continue to favor it.
just got . really satisfied with the purchase
Everything is fine, advise this to everybody
I was lucky to buy the discounted . Happy with the price, the quality is also fine
Thanks for free delivery, the came in time.
just fantastic. Very good quality and top store.
Cool , quality matches the description.
It took me some time to compare with other similar offers, but now I'm completely sure I made a great deal.
gorgeous!
really happy with the , recommend this store!
good stuff, really happy with it
nice and in perfect condition...thank you...
With free shipping available, it's a great deal.
such a great item for sale! it's awesome to have an opportunity to get it online with a top customer service
Thanks a lot to store!!